Dental Office Hours
Our Houston dental office is open from 8:30 am to 5:30 pm, Monday through Friday for routine scheduling of appointments. However, our dentists are available for dental emergency calls 24 hours a day and can be reached by calling our office number, (713) 783-5560. If an emergency should arise, please feel free to call us for definitive instructions.
Because we realize that your time is valuable, we make every effort to see patients at appointed times. However, if a dental emergency situation arises that causes a delay or necessitates rescheduling your appointment, we will keep you well informed. If you find it necessary to change your appointments, we would appreciate as much advance notice as possible. In general, most of our patients, even if referred to our dental office for a specific oral surgical service, will be seen for a dental consultation visit before the date of surgery. The purpose of this visit is to allow you to meet your dentist and discuss your diagnosis and oral treatment in a pleasant, stress-free environment. It is our experience that trying to have both the exchange of information that is the essence of the consultation visit as well as the surgery on the same day may make it difficult for some to make careful and considered decisions about their care. There are, of course, exceptions to this and some patients who are hurting or require urgent oral care will naturally be seen and treated on the same day. This is a decision best left up to the patient and dentist. If you have concerns or comments about this feel free to discuss this at the time your appointment is made, or you may email us. We welcome your feedback.
It would greatly assist us if, at the time of your initial consultation, you might provide us with any or all of the following:
- Your referral slip and any x-rays from your dentist
- A list of your current medications, including dosages
- Insurance information to assist us in filing your claim
- Medical records if you have a complex history
It would also assist us if you have a medical condition which may affect your care (artificial heart valves or a history of rheumatic fever, heart murmurs requiring premedication, diabetes, hypertension or heart disease) for you to share this information with the office staff while appointing your consultation.
If your referring dentist has taken x-rays, you might request that these films be forwarded to our office in order to expedite your care. Additional films, if needed, may be taken at our office.
Your Dental Consultation
Our dentists will examine and evaluate you and discuss your oral surgery options. This is your time to become familiar with him and the staff and to voice your needs and concerns. Your health history and X- rays will be reviewed. Please bring all medication you are taking and any X-rays that were given to you. Fees for surgical services will be explained to you. Our office staff will evaluate any dental insurance you have and discuss financial arrangements. If you are under 18 years of age you must be accompanied by a parent or legal guardian. If you cannot keep your scheduled appointment, please call us at (713) 783-5560 as soon as possible. Every effort will be made to see you at the appointed time. If emergencies should arise which make it impossible to do so, we will notify you of any unexpected delays. Your efforts to keep us informed and arrive when scheduled will be appreciated.
Oral Surgical Fees & Payment
Our goal is to provide our patients with the highest quality of oral and maxillofacial surgical care. We endeavor to do this in a professional and businesslike environment, at a cost that is both fair and reasonable. Sending frequent statements and following up on delinquent accounts are costly. Therefore, to avoid rising costs, we ask that all fees be paid at the time of service. If special arrangements are necessary, please contact our office as soon as possible. For your convenience, we also accept Visa, MasterCard, Discover, and American Express credit cards. Additionally we may be able to offer a third party financing option for major elective surgeries that can ease the financial burden for these procedures.
We realize that medical and dental care is expensive. Our fees, by design, are within the usual and customary range for our specialty in this geographical area. We also understand that sometimes it can be a sobering experience to discuss the costs of surgical care. Please try to understand that we strive to deliver care in the safest, most comfortable fashion. For many patients this includes general anesthesia or IV sedation techniques to further enhance their comfort during the oral procedure. The oral care is delivered in a manner that is analogous to, and as safe as, that delivered in a hospital operating suite, but at a fraction of the cost. The costs of your care underwrite this provision of comfort, safety, and expertise.
Dental Insurance Information
Many oral and maxillofacial procedures are covered by dental insurance. It is very likely that you are insured under an individual or group policy that partially covers the type of dental services provided by this office. It is, however, extremely rare that a policy covers 100% of all charges incurred. There may be deductibles, and frequently insurance companies make payment on what they consider "usual and customary" fees for various oral and maxillofacial services. These payments may actually be lower than the fee charged. We do participate in many managed oral care (PPO's, HMO's, POS) programs. If you are a member of such a plan, please discuss this with our patient coordinator.
We will assist you in every way we can to see that you receive the maximum benefit allowable under your policy and expedite claims in a timely fashion. A standard "attending physician's" or "attending dentist's" statement will be provided and a form for predetermining benefits prior to the oral surgery will be supplied upon request. However, please remember that the patient is fully responsible for all fees charged by this office regardless of dental insurance coverage.