New Patient Information
Oral Surgery Office Hours
Our Houston oral surgery office is open from 8:30 am to 5:30 pm, Monday through Friday for routine scheduling of appointments. However, our oral surgeons are available for dental emergency calls 24 hours a day and can be reached by calling our office number, (713) 783-5560. If an emergency should arise, please feel free to call us for definitive instructions.
Because we realize that your time is valuable, we make every effort to see patients at appointed times. However, if a dental emergency situation arises that causes a delay or necessitates rescheduling your appointment, we will keep you well informed. If you find it necessary to change your appointments, we would appreciate as much advance notice as possible. In general, most of our patients, even if referred to our Houston oral surgery office for a specific surgical service, will be seen for a comprehensive dental consultation visit before the date of surgery. The purpose of this visit is to allow you to meet your oral surgeon and discuss your diagnosis and oral treatment in a pleasant, stress-free environment. It is our experience that trying to have both the exchange of information that is the essence of the consultation visit as well as the surgery on the same day may make it difficult for some to make careful and considered decisions about their care. There are, of course, exceptions to this, and some patients who are hurting or require urgent oral care will naturally be seen and treated on the same day. This is a decision best left up to the patient and oral surgeon. If you have concerns or comments about, feel free to discuss them at the time your appointment is made, or you may email us. We welcome your feedback.
It would greatly assist us if, at the time of your initial consultation, you provide us with any or all of the following:
- Your referral slip and any x-rays from your dentist
- A list of your current medications, including dosages
- Insurance information to assist us in filing your claim
- Medical records, especially if you have a complex history
It would also assist us if you have a medical condition which may affect your care (artificial heart valves or a history of rheumatic fever, heart murmurs requiring premedication, diabetes, hypertension, or heart disease) for you to share this information with the office staff while scheduling your consultation.
If your referring dentist has taken x-rays, you might request that these films be forwarded to our oral surgery office in order to expedite your care. Additional films, if needed, may be taken at our office.
Your Dental Consultation
Our oral surgeons will examine and evaluate your situation and discuss your oral surgery options. This is your time to become familiar with your surgeon and the staff and to voice your needs and concerns. Your health history and X- rays will also be reviewed. Please bring all medication you are taking and any X-rays that were given to you. Fees for surgical services will be explained to you at this time. Our oral surgery office staff will evaluate any dental and medical insurance you have and discuss financial arrangements. If you are under 18 years of age, you must be accompanied by a parent or legal guardian. If you cannot keep your scheduled appointment, please call us at (713) 783-5560 as soon as possible. Every effort will be made to see you at the appointed time. If emergencies should arise which make it impossible for us to do so, we will notify you of any unexpected delays. Your efforts to keep us informed and arrive when scheduled will be appreciated.
Oral Surgical Fees & Payment
Our goal is to provide our patients with the highest quality of oral and maxillofacial surgical care. We endeavor to do this in a professional and businesslike environment, at a cost that is both fair and reasonable. Sending frequent statements and following up on delinquent accounts can be costly. Therefore, to avoid rising costs, we ask that all fees be paid at the time of service. If special arrangements are necessary, please contact our office as soon as possible. For your convenience, we also accept Visa, MasterCard, Discover, and American Express credit cards. Additionally, we may be able to offer a third party financing option for major elective surgeries that can ease the financial burden for these procedures.
We realize that medical and dental care is expensive. Our fees, by design, are within the usual and customary range for our specialty in this geographical area. We also understand that sometimes it can be a sobering experience to discuss the costs of surgical care. Please try to understand that we strive to deliver care in the safest, most comfortable fashion. For many patients, this includes general anesthesia or IV sedation techniques to further enhance their comfort during the oral procedure. The oral care is delivered in a manner that is analogous to and as safe as that delivered in a hospital operating suite but at a fraction of the cost. The costs of your care underwrite this provision of comfort, safety, and expertise.
Dental Insurance Information
Many oral and maxillofacial procedures are covered by dental and/or medical insurance. It is very likely that you are insured under an individual or group policy that partially covers the type of advanced dental and oral surgery services provided in our Houston surgical practice. It is, however, extremely rare that a policy covers 100% of all charges incurred. There may be deductibles, and frequently, insurance companies make payment on what they consider "usual and customary" fees for various oral and maxillofacial services. These payments may actually be lower than the fee charged. We do participate in many managed oral care (PPO's, HMO's, POS) programs. If you are a member of such a plan, please discuss this with our patient coordinator.
We will assist you in every way we can to see that you receive the maximum benefit allowable under your policy and expedite claims in a timely fashion. A standard "attending physician's" or "attending dentist's" statement will be provided and a form for predetermining benefits prior to the oral surgery will be supplied upon request. However, please remember that the patient is fully responsible for all fees charged by this office regardless of dental insurance coverage.